Terms & Conditions

Terms & Conditions of this Service Agreement

1. It is the intention of Detail Insulate LTD, (hereinafter referred to as “DIL”), that all the terms and
conditions of this service
agreement between the you (hereinafter referred to as the “Client”) and “DIL” are contained in this
document and specifications (if any)
provided to the “Client”. If the “Client” requires any changes they must request it to be put in
writing. This should avoid any further
issues surrounding “DIL” and what “DIL” is expected to do.
The details of DIL are as follows:
Detail Insulate LTD, 463 Wells Road, Bristol, BS14 9AG, UK
a) “DIL” enters into this contract based on our representative’s assessment of your requirements,
but this is conditional and
subject to change upon “DIL” analysis. In the event of unsatisfactory service, we reserve the right to
cancel the contract, after having given you a complete written explanation of the adverse conditions
which resulted in said unsatisfactory service.
All monies deposited will also be refunded, thereupon this service agreement shall be null and void.
Adhering to our refund
policy waiver - no refunds shall be issued after 14 days or if the installation or service has been
completed. If the service(s)
or product provided has surpassed the 14-day time frame or has been installed or completed. The
“Client” waivers their right to a refund.
b) Any performance levels quoted by “DIL” or by their representatives are for illustrative purposes
only and are based on
average not specific performances that could reasonably be expected on the typical conditions.
“DIL” cannot absolutely
guarantee the performance of any of its systems as ultimately the performance of the system is
dependent on variable
conditions which are beyond the “DIL” control.
2. The customer shall grant “DIL” representative access to the premises at all reasonable times with
notice for the purpose of technical
assessments, carry out the works detailed within this service agreement and any subsequent
remedial work required.
3. The service(s) date provided in this service agreement is only an estimate. “DIL” endeavours to
carry out the service(s) on the date provided, however “DIL” is not to be liable for any delays in the
completion of the works which arise from causes beyond a reasonable control of the company

including but not limited to fire, flood, inclement weather, civil disturbances, acts of war, strikes,
criminal actions or planning delays.
4. “DIL” will, when required, undertake to apply on behalf of the “Client” for any necessary consent
and/or planning permissions - the
cost of which will be included in the initial service agreement cost. However, should the need for
third-party approval or planning
permission not be disclosed at the point of sale “DIL” reserves the right to charge the “Client” for
any additional costs involved in the
pursuance of such permission. In the unlikely event that after appeal, permission is not granted for
the works to take place, then the
service agreement will be terminated, and the deposit refunded less the reasonable costs incurred
by “DIL” in the pursuance of the
third-party approval/planning permission.
5. These written terms and conditions represent the entire service agreement between the parties in
relation to the provision of services by “DIL”.
6. “DIL” has quoted price to the “Client” on the basis that full payment will be made upon
completion of works. Accordingly, “DIL” relies on the “Client” to pay the whole of the balance when
given notice of completion. In the event of any alleged defect, the “Client” would not be entitled to
withhold more than a proportionate amount of the sum due to “DIL”.
7. “DIL” personnel are authorised to accept card payment, bank transfer, cash or cheque in favour of
Detail Insulate LTD only.
8. All goods remain property of “DIL” until all outstanding balances are paid to “DIL”.
9. In the event that payment is still outstanding after 28 days, 2% of the outstanding amount will be
added monthly or part thereof.
10. In the unlikely event of a fault occurring due to faulty materials or workmanship, the “Client”
should contact “DIL” promptly and arrangements will be made for the defects to be rectified in line
with your statutory rights.
This DOES NOT extend to
a) Damages or faults due to an accident, misuse, or neglect by the “Client”
b) Damages caused by work carried out by persons other than “DIL” personnel
All manufacturing warranties relating to the product will be passed on to the “Client” within 28 days
of the date of service(s)
The terms and conditions shall not be construed as to effect on the statutory or common law rights
of the purchaser, save in so far as the same may lawfully be excluded or varied.

DETAIL INSULATE LTD
463 Wells Road
Bristol
Somerset
BS14 9AG
detailinsulate@outlook.com
0800 0622 114

Workmanship Guarantee

1. We guarantee that the installation will be carried out using a level of reasonable care and skill. The
guarantee period for the
installation services shall be 2 years from completion of the installation services.
2. If you make a valid claim about our service in accordance with our terms and conditions, we may
arrange for the relevant products to
be reinstalled by any of our registered or approved installers or refund you the charge for the
relevant part of the installation service (or
a proportionate part of such charge).
3. This Workmanship Guarantee will only apply:
• If the product has been installed by us and has been properly used and maintained throughout the
guarantee period,
• If you have informed us of the alleged defect within the guarantee period and within a reasonable
period of discovery.
4. You will promptly provide all information and support including access to site and services that are
reasonably necessary to enable
us to evaluate any alleged defect and to perform its obligations under this guarantee.
5. Where we have installed a system in a property that is sold within the guarantee period the
guarantee will pass to the new legal owner of the property. It may not be transferred to or exercised
by any third party.
6. This guarantee is governed by English law and the English courts or by the law and the courts
governing where your property is if this is outside England or Wales.
7. Most products supplied by us come with the benefit of a manufacturer's product guarantee.
Where a claim in respect of any of the

products is notified to us by you in accordance with our terms and conditions, we will liaise with the
manufacturer and use all reasonable
endeavours to secure a replacement of the product (or the part in question), or a refund of the price
of the product (or a proportionate
part of the price). This guarantee does not replace or limit your legal rights to bring a claim against
us as the retailer of the goods supplied.
DETAIL INSULATE LIMITED, 16064919 , Registered in England & Wales [Scotland]. 463 WELLS ROAD,
BRISTOL, BS14 9AG, UK.
Compliance Advice Guide © HIES 2022 | Workmanship Guarantee | Version 2 | Date of circulation:
17th October 2022
This guide must only be used by HIES members as elements of it relate to the requirements of the
HIES Code of Practice. Whilst every effort has been made to ensure that the guide is legally correct,
only the courts can definitively interpret legislation and HIES cannot accept any liability for any legal
flaws in the guide.

WAIVER OF ANY 14 DAYS COOLING OFF PERIOD THAT MAY APPLY UNDER THE CONSUMER
CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013 OR
ANY OTHER STATUTORY LEGISLATION.

 

 

Terms and Conditions  
====================

Last updated: November 15, 2024

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions  
------------------------------

Interpretation  
~~~~~~~~~~~~~~

The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.

Definitions  
~~~~~~~~~~~

For the purposes of these Terms and Conditions:

  * Affiliate means an entity that controls, is controlled by or is under
    common control with a party, where "control" means ownership of 50% or
    more of the shares, equity interest or other securities entitled to vote
    for election of directors or other managing authority.

  * Country refers to: United Kingdom

  * Company (referred to as either "the Company", "We", "Us" or "Our" in this
    Agreement) refers to Detail Insulate Ltd, 463 Wells Road, Bristol, BS14
    9AG .

  * Device means any device that can access the Service such as a computer, a
    cellphone or a digital tablet.

  * Service refers to the Website.

  * Terms and Conditions (also referred as "Terms") mean these Terms and
    Conditions that form the entire agreement between You and the Company
    regarding the use of the Service. This Terms and Conditions agreement has
    been created with the help of the [Terms and Conditions
    Generator](https://www.termsfeed.com/terms-conditions-generator/).

  * Third-party Social Media Service means any services or content (including
    data, information, products or services) provided by a third-party that
    may be displayed, included or made available by the Service.

  * Website refers to Detail Insulate, accessible from
    [Www.detailinsulate.co.uk](Www.detailinsulate.co.uk)

  * You means the individual accessing or using the Service, or the company,
    or other legal entity on behalf of which such individual is accessing or
    using the Service, as applicable.

Acknowledgment  
--------------

These are the Terms and Conditions governing the use of this Service and the
agreement that operates between You and the Company. These Terms and
Conditions set out the rights and obligations of all users regarding the use
of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and
compliance with these Terms and Conditions. These Terms and Conditions apply
to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and
Conditions. If You disagree with any part of these Terms and Conditions then
You may not access the Service.

You represent that you are over the age of 18. The Company does not permit
those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance
of and compliance with the Privacy Policy of the Company. Our Privacy Policy
describes Our policies and procedures on the collection, use and disclosure of
Your personal information when You use the Application or the Website and
tells You about Your privacy rights and how the law protects You. Please read
Our Privacy Policy carefully before using Our Service.

Links to Other Websites  
-----------------------

Our Service may contain links to third-party web sites or services that are
not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the
content, privacy policies, or practices of any third party web sites or
services. You further acknowledge and agree that the Company shall not be
responsible or liable, directly or indirectly, for any damage or loss caused
or alleged to be caused by or in connection with the use of or reliance on any
such content, goods or services available on or through any such web sites or
services.

We strongly advise You to read the terms and conditions and privacy policies
of any third-party web sites or services that You visit.

Termination  
-----------

We may terminate or suspend Your access immediately, without prior notice or
liability, for any reason whatsoever, including without limitation if You
breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability  
-----------------------

Notwithstanding any damages that You might incur, the entire liability of the
Company and any of its suppliers under any provision of this Terms and Your
exclusive remedy for all of the foregoing shall be limited to the amount
actually paid by You through the Service or 100 USD if You haven't purchased
anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the
Company or its suppliers be liable for any special, incidental, indirect, or
consequential damages whatsoever (including, but not limited to, damages for
loss of profits, loss of data or other information, for business interruption,
for personal injury, loss of privacy arising out of or in any way related to
the use of or inability to use the Service, third-party software and/or third-
party hardware used with the Service, or otherwise in connection with any
provision of this Terms), even if the Company or any supplier has been advised
of the possibility of such damages and even if the remedy fails of its
essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of
liability for incidental or consequential damages, which means that some of
the above limitations may not apply. In these states, each party's liability
will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer  
----------

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults
and defects without warranty of any kind. To the maximum extent permitted
under applicable law, the Company, on its own behalf and on behalf of its
Affiliates and its and their respective licensors and service providers,
expressly disclaims all warranties, whether express, implied, statutory or
otherwise, with respect to the Service, including all implied warranties of
merchantability, fitness for a particular purpose, title and non-infringement,
and warranties that may arise out of course of dealing, course of performance,
usage or trade practice. Without limitation to the foregoing, the Company
provides no warranty or undertaking, and makes no representation of any kind
that the Service will meet Your requirements, achieve any intended results, be
compatible or work with any other software, applications, systems or services,
operate without interruption, meet any performance or reliability standards or
be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's
provider makes any representation or warranty of any kind, express or implied:
(i) as to the operation or availability of the Service, or the information,
content, and materials or products included thereon; (ii) that the Service
will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or
currency of any information or content provided through the Service; or (iv)
that the Service, its servers, the content, or e-mails sent from or on behalf
of the Company are free of viruses, scripts, trojan horses, worms, malware,
timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties
or limitations on applicable statutory rights of a consumer, so some or all of
the above exclusions and limitations may not apply to You. But in such a case
the exclusions and limitations set forth in this section shall be applied to
the greatest extent enforceable under applicable law.

Governing Law  
-------------

The laws of the Country, excluding its conflicts of law rules, shall govern
this Terms and Your use of the Service. Your use of the Application may also
be subject to other local, state, national, or international laws.

Disputes Resolution  
-------------------

If You have any concern or dispute about the Service, You agree to first try
to resolve the dispute informally by contacting the Company.

For European Union (EU) Users  
-----------------------------

If You are a European Union consumer, you will benefit from any mandatory
provisions of the law of the country in which You are resident.

United States Legal Compliance  
------------------------------

You represent and warrant that (i) You are not located in a country that is
subject to the United States government embargo, or that has been designated
by the United States government as a "terrorist supporting" country, and (ii)
You are not listed on any United States government list of prohibited or
restricted parties.

Severability and Waiver  
-----------------------

Severability  
~~~~~~~~~~~~

If any provision of these Terms is held to be unenforceable or invalid, such
provision will be changed and interpreted to accomplish the objectives of such
provision to the greatest extent possible under applicable law and the
remaining provisions will continue in full force and effect.

Waiver  
~~~~~~

Except as provided herein, the failure to exercise a right or to require
performance of an obligation under these Terms shall not affect a party's
ability to exercise such right or require such performance at any time
thereafter nor shall the waiver of a breach constitute a waiver of any
subsequent breach.

Translation Interpretation  
--------------------------

These Terms and Conditions may have been translated if We have made them
available to You on our Service. You agree that the original English text
shall prevail in the case of a dispute.

Changes to These Terms and Conditions  
-------------------------------------

We reserve the right, at Our sole discretion, to modify or replace these Terms
at any time. If a revision is material We will make reasonable efforts to
provide at least 30 days' notice prior to any new terms taking effect. What
constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become
effective, You agree to be bound by the revised terms. If You do not agree to
the new terms, in whole or in part, please stop using the website and the
Service.

Contact Us  
----------

If you have any questions about these Terms and Conditions, You can contact
us:

  * By email: detailinsulate@outlook.com

  * By phone number: 0800 0622 114